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Agilent, formerly Cobalt Light Systems, offers a range of service and support products to ensure your system retains its outstanding performance and to enhance your user experience

Service & Support Contacts

If you purchased your product directly from Cobalt, you can contact us in the following ways:

  • Call our 24/7 support service:
    - UK: +44 (0)1235 856550
    - USA: Toll free +1 866 397 9315
  • Email with any general technical support enquiries.
  • Login to your account to browse support documents/videos, access your product's service history and warranty status, submit a support or Resolve Reachback request online and to upload files/databases for access by our support team.

If you purchased your Cobalt product from one of our local distributors, please contact your distributor directly:

Find your local distributor:

Flexible Service & Support

Maximise Your Operations - Minimise Costs

Site Installation

A comprehensive package for new Cobalt systems, site installation covers site planning through to system acceptance, with technical help regarding the location and environmental requirements to ensure successful operation. During your ordering process the Site Preparation documentation will be made available on Agilent's 'My Order' website (a link will be sent to you once the information is available). To help plan for the upcoming installation we will also cover the following activities: Includes:

  • Site acceptance testing
  • Installation qualification and operational qualification
  • Product familiarisation

CrossLab Gold

Provides enhanced technical support at a higher level than that provided by both standard and extended warranties. Full support offers rapid call-out and response to any faults to bring your system back into operation in the shortest possible timescale. The package also includes a standard annual Preventative Maintenance (PM) schedule and parts & labour coverage. This product can be tailored you suit your individual service requirements.

CrossLab Silver

Peace of mind - Your annual service costs are fixed with all required Prevantative Maintenance (PM) visits and parts & labour covered.

CrossLab Preventative Maintenance

Available across our entire product range to ensure optimum performance through annual calibration, extended operational lifetime and reduced on-going support costs.

Software Maintenance Agreement

Covers updates to your user software with 12 months remote technical support.

Resolve Service Agreements

Covers service centre repairs - This agreement can be enhanced so that Agilent will provide a loan unit during any downtime.

Learn More About Your System

Scheduled Courses and Onsite Training Tailored to Your User Requirements

Operator Training

We offer direct end-user training or “Train the Trainer” courses for all Cobalt products, with class sizes to suit your needs. Classes are available on-site or at our offices in Oxfordshire, UK.

Product Training (Pharmaceutical Products)

We offer a two day on-site session to complement initial system familiarisation, which is provided at installation. This is also the ideal course for more experienced users, who are looking to achieve the next level of performance from their system. Product training classes are designed to give you the best hands-on experience, and are offered in class sizes to suit your requirements.

Application Support (Pharmaceutical Products)

Available as a one-to-one session, either onsite or at our offices in Oxfordshire, UK. The training material is customised around your specific application needs and scientific challenges so that you obtain the best results and performance from your instrument.

Technical Support Training

Training can be tailored to suit your support team’s local needs, from first line support to complete maintenance responsibility. Class sizes are typically limited to six people.

Future Support Training

In the near future we will be migrating our training classes to Agilent University. This will provide you with the opportunity to purchase credits which can be used against regional courses.

If you have a Cobalt product and are directly supported by Cobalt, you can Login/Register to see a full list of your products, view all recent service history, access downloads related to your systems and submit support requests.