Cobalt Service & Support offers a range of products to ensure your system retains its outstanding performance and to enhance your user experience
Cobalt Service & Support
If you purchased your product directly from Cobalt, you can contact us in the following ways:
- Register/login to your account to browse support documents/videos, access your product's service history and warranty status, submit a support or Resolve Reachback request online and to upload files/databases for access by our support team.
- Call our 24/7 support service:
- UK: +44 (0)1235 856550
- USA: Toll free +1 866 397 9315
- Email firstname.lastname@example.org with any general technical support enquiries.
If you purchased your Cobalt product from one of our local distributors, please contact your distributor directly:
Find your local distributor:
Flexible Service & Support
Maximise Your Operations - Minimise Costs
A comprehensive package for new Cobalt systems, site installation covers site planning through to system acceptance, with technical help regarding the location and environmental requirements to ensure successful operation. Includes:
- Site acceptance testing
- Installation qualification and operational qualification
- Product familiarisation
Full Support Contract
Provides enhanced technical support at a higher level than that provided by both standard and extended warranties. Full support offers rapid call-out and response to any faults to bring your system back into operation in the shortest possible timescale. The package also includes a standard annual Preventative Maintenance (PM) schedule and parts & labour coverage. This product can be tailored you suit your individual service requirements.
Extended Warranty Contract
Peace of mind - Your annual service costs are fixed with all required Prevantative Maintenance (PM) visits and parts & labour covered.
Preventative Maintenance (PM) Contract
Available across our entire product range to ensure optimum performance through annual calibration, extended operational lifetime and reduced on-going support costs.
Factory Warranty Contract
Covers replacement of defective parts with inclusive labour at no additional cost to you. This cover excludes preventative maintenance cover, which is an optional extra. Factory warranty can be upgraded to a full support contract at any time.
Learn More About Your Cobalt System
Scheduled Courses and Onsite Training Tailored to Your User Requirements
We offer direct end-user training or “Train the Trainer” courses for all Cobalt products, with class sizes to suit your needs. Classes are available on-site or at our headquarters.
Product Training (Pharmaceutical Products)
We offer a two day on-site session to complement initial system familiarisation, which is provided at installation. This is also the ideal course for more experienced users, who are looking to achieve the next level of performance from their system. Product training classes are designed to give you the best hands-on experience, and are offered in class sizes to suit your requirements.
Application Support (Pharmaceutical Products)
Available as a one-to-one session, either onsite or at our headquarters. The training material is customised around your specific application needs and scientific challenges so that you obtain the best results and performance from your instrument.
Technical Support Training
Training can be tailored to suit your support team’s local needs, from first line support to complete maintenance responsibility. Class sizes are typically limited to six people.